Reviews Of Costa Rica
Will Volcanes Honor A Reservation?
On another site, a vacationer commented that they booked in advance at Los Volcanes with a credit card and when they arrived, they had no reservation on record. This looks central, but I am hesitant after reading that review. Can vacationcity guarantee the room or make comparable arrangements?
Yes Vacationcity.com garentees all of our bookings. Heres why...We began coming to Costa Rica 15 years ago on our honeymoon and and after repeated trips here over 9 years we opened this agency in 2000. Our reasons for opening Vacationcity.com were simple.
1) Because we love Costa Rica & all it has to offer
2) My wife and I have traveled every square inch of the country
3) We wanted to build a tourism company that was completely different than all other company's. Vacationcity was the first company & still is the leading company in all of the world that is transforming the way Costa Rica does Tourism . All reservation's booked through us recieve the same exact treatment.
A) We "Pre-Pay" all reservations to ensure availability
B) We have a hard fax "Request" from us & hard fax "Conformation" from each supplier for every service booked.
C) We DO NOT mark up services at all. The customer pays the same price yet we do all the work.
D) We offer the "EXACT" same cancellation policy as the service you are booking
E) Vacationcity.com is operated like an American company even though our office is here in Costa Rica. Customer Service is our #1 goal.
F) When booking your travel through us you have the confidence that we are here to help you from 7:00am to 9:00pm, 7 days a week, 365 days per year.
If you think about it we not only work with each of these supplier's every day but we know them personally. In this paticular hotel case that your talking about the owner is a friend of mine. His name is Sal, he also owns a tour & transfer company in Montezuma, Costa Rica and I even bought a car from him not long ago. Owners like Sal like keeping us happy everyday because we offer their products, so yes not only do you have our personal garentee but you have our knowledge, experience and friendship during your entire stay here in Costa Rica.
Mitch & Peggy Chandler (Owners)