Toll Free: 1-877-656-2465 Costa Rica: +506-2204-7200 Privacy Policy Privacy Policy

VacationCity has developed this policy with your privacy in mind. In the following paragraphs we outline the nature of the information, purpose of gathering that information, how we use that information and how you can opt out of such data collection.

When You Visit Our Website:

Whenever you request a page through your browser, navigation and user data such as:

    • Your IP address
    • Browser and version
    • Language
    • Operating system
    • Date and time
    • The site from which you came
    • The pages you view
    • The links you click

Are stored in a log file. The words and phrases you use when use the VacationCity Search Tool are also logged. This information cannot be used to identify specific individuals, and is only used for:

    - Website and system administration
    - Research and development
    - Anonymous user analysis

To provide accurate statistics to advertisers in the form of aggregated data.

Personal information collected on this site may be stored and processed in the United States or any other country in which VacationCity or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. VacationCity abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

VacationCity is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

The email addresses collected at VacationCity from subscribers to the opt-in lists (AKA "VacationCity Vacation Specials List") are used by VacationCity to send announcements to individuals who requested them. You will not receive any mailings you did not request, and you can remove yourself at any time. Your email address will not be disclosed to any third party. Instructions for removal from these mailings are included in each individual email message that is sent to you.

When a contest a, sweepstakes or survey is run by VacationCity you may be asked to supply some personally identifying information like your name, email address and/or phone number. This information will only be used to notify winners of the contest or sweepstakes. Non-identifying information may be analyzed, aggregated to provide an overview of the demographics of our website's visitors.

When a survey appears on the VacationCity, information is collected, compiled and analyzed on an aggregated basis.


VacationCity uses "cookies" to help you create and personalize preferences on the VacationCity site and to identify you when accessing personal itinerary information at A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize VacationCity pages, or register with VacationCity sites or services, a cookie helps VacationCity to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, preferred email address, and so on. When you return to VacationCity, the information you previously provided can be retrieved, so you can easily use the VacationCity features that you customized.

You can set your browser to notify you when you receive a cookie. Doing this will allow you to decide on a case-by-case basis whether to accept cookies or not.

Cookies on are used by VacationCity and our ad management system and cookies are used for:

    • Ad tracking
    • Customization of content
    • Storing login information
    • Statistical site-traffic analysis
    • Itinerary creation for customer retrieval

Information collected at during the forum registration/itinerary creation process is used to:

    • Contact members
    • Customize content based upon user preferences
    • Display member status
    • Display the date of a member's last visit

Information collected in this process can also be used to prevent banned users from re-registering under a different username. The email address will only be seen by moderators and administrators if the "Keep your email address viewable to other users when you post notes?" option is set to no. Cookies may be sent to your browser to enable automatic log-ins upon further visits, as well as for content customization.

Tracking Images

VacationCity Web pages may contain electronic images known as Web tracking images that allow VacationCity to count users who have visited those pages. VacationCity may include tracking images in promotional e-mail messages or VacationCity Newsletters in order to determine whether messages have been opened and acted upon. VacationCity prohibits tracking images on our site from being used by third parties to access your personal information.

If you purchase products directly from VacationCity, your contact information and a transaction history will be kept by VacationCity.

Any data collected will be used by VacationCity and our agents. VacationCity hereby reserves the right to transfer any data collected in the event of an acquisition, full or partial, of the company or its assets.

If you have questions regarding our privacy policies, or require assistance in opting out of our email lists, please contact us.